Refund & Exchanges

Before you return anything

Email [email protected] with your order number, the product and a short description (photos help). We will reply with the options for your order.

Please do not ship a product back without that confirmation: unauthorised returns can be refused at the door, and we cannot refund shipping we did not agree to.

Damaged or faulty on arrival

Report transit damage or a fault as soon as you can after delivery, and keep the packaging until the case is closed. Once we have confirmed the problem we will arrange a replacement, a repair or a refund.

Warranty claims

Products carry a manufacturer warranty against defects in materials and workmanship. Warranty cover does not include normal wear, consumable filters, or damage from misuse, unauthorised repair or incorrect voltage.

Warranty length differs between products — the period that applies to your order is confirmed on your quotation or invoice.

Change of mind

Change-of-mind returns are handled case by case, and only for unused products in their original packaging. Return shipping for change of mind is the buyer’s responsibility.

How refunds are paid

Approved refunds go back to the original payment method through Shopify. Bank and card processing times are outside our control, so the credit may take a few business days to appear.

Wholesale and project orders

Bulk, OEM/ODM and project orders are covered by the terms agreed in the quotation or contract for that order, which take precedence over this page.